Fraud Investigator II - Remote & Fraud Prevention

Grow Financial Federal Credit Union; Madison (WI); A distancia; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Healthcare benefits

In-house training

Remote work opportunity

Descripción de la vacante

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to independently manage a broad range of fraud cases while aligning with fraud prevention initiatives. This role emphasizes daily review of predictive reports and collaboration with partners to understand system outputs and patterns.

The position is primarily work-from-home, with occasional travel to branches as needed; strong communication, English proficiency, and 1+ year experience in fraud or related fields are required.

Formación

• Strong written and verbal communication skills.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Experience handling fraud-related investigations or related fields.
• Proficient in using standard office software and tools.

Responsabilidades

• Independently manage a broad range of fraud case types.
• Contribute to fraud prevention initiatives and collaborate with technical partners.
• Daily review of predictive reports and take action on accounts.
• Assist in training credit union members and employees on fraud topics.

Conocimientos

Strong communication

Written communication

Active listening

Interpersonal skills

Telephone etiquette

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to independently manage a broad range of fraud cases while aligning with fraud prevention initiatives. This role emphasizes daily review of predictive reports and collaboration with partners to understand system outputs and patterns.

The position is primarily work-from-home, with occasional travel to branches as needed; strong communication, English proficiency, and 1+ year experience in fraud or related fields are required.