Fraud Investigator II — Remote/Hybrid Impact & Prevention

Grow Financial Federal Credit Union; Charleston (WV); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

15 days vacation + holidays & sick

Up to $5,250 annually for full-time

Medical/dental/vision/virtual care

In-house training

Job summary

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to independently manage diverse fraud case types and contribute to prevention initiatives. The role collaborates with technical partners to analyze system outputs and fraud patterns, with emphasis on daily review of predictive reports and timely actions on accounts.

The position is primarily work-from-home, with occasional travel to branches as required, and offers opportunities to train staff on fraud topics and participate

Qualifications

• Strong communication including written and verbal skills.
• Active listening and effective interpersonal communication.
• Ability to multi-task and manage multiple priorities.

Responsibilities

• Independently manage a broad range of fraud case types.
• Contribute to fraud prevention initiatives and collaborate with partners.
• Provide training/education on fraud topics to staff and members.
• Travel to branch locations as needed.

Skills

Communication skills

Active listening

Interpersonal skills

Multi-tasking

Conflict management

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to independently manage diverse fraud case types and contribute to prevention initiatives. The role collaborates with technical partners to analyze system outputs and fraud patterns, with emphasis on daily review of predictive reports and timely actions on accounts.

The position is primarily work-from-home, with occasional travel to branches as required, and offers opportunities to train staff on fraud topics and participate