Fraud Investigator II - Remote & Impactful

Grow Financial Federal Credit Union; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote work option

Travel to branches as needed

Job summary

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to independently manage a broad range of fraud cases and support prevention efforts. You will review predictive reports daily, take actions on accounts, and collaborate with technical partners to understand system outputs and fraud patterns.

This role includes participation in fraud-related projects and training members and employees on fraud topics, with primary work-from-home duties and occasional travel to branches.

Qualifications

• Associates Degree preferred; high school diploma or equivalent required.
• 12-months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.
• Exercises mature judgment and critical thinking skills.
• Maintains strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and the ability to effectively operate standard office equipment in a remote or in-office environment.

Responsibilities

• Independently manage a broad range of fraud case types and support fraud prevention initiatives.
• Review predictive reports daily and take appropriate actions on accounts.
• Participate in Fraud Team area-related projects and training/education of credit union members and employees on fraud related topics.

Skills

Judgment & critical thinking

Communication skills

MS Office proficiency

Multi-tasking & interpersonal skills

Education

Associate's Degree preferred; high school diploma or equivalent required

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to independently manage a broad range of fraud cases and support prevention efforts. You will review predictive reports daily, take actions on accounts, and collaborate with technical partners to understand system outputs and fraud patterns.

This role includes participation in fraud-related projects and training members and employees on fraud topics, with primary work-from-home duties and occasional travel to branches.