Franchise Operations & Growth Director

generalnutritioncenter; California (MO); On-site; USD 85,000 - 120,000; Full time

Job summary

GNC seeks a Franchisee Relationship Manager to lead day-to-day partnerships with franchisees and coordinate with Merchandising, Marketing, Finance, Real Estate, Legal, Science, and Product Development.

You will coach franchisees to maximize profitability, ensure compliance with brand standards, and oversee training, visits, and performance evaluations across markets. Travel up to 75% is expected.

Qualifications

• Bachelor's degree in Business or related field required.
• Strong business acumen and understanding of unit economics.
• Excellent relationship-building and communication skills.
• Proven leadership and team development skills.

Responsibilities

• Manage day-to-day relationships with multiple franchise partners.
• Collaborate with Merchandising, Marketing, Finance, Real Estate, Legal, Science, and Product Development.
• Coach franchisees to maximize ROI and operational performance.
• Ensure compliance with operating system, documents, and brand standards.
• Oversee training programs and store visitation cycles.

Skills

Business acumen

Relationship building

Leadership

Strategic thinking

Problem solving

Communication

Time management

Cross-functional

Autonomous

MS Office

CRM software

Education

Bachelor's Degree in Business or related field

Tools

MS Office

CRM software

Job description

GNC seeks a Franchisee Relationship Manager to lead day-to-day partnerships with franchisees and coordinate with Merchandising, Marketing, Finance, Real Estate, Legal, Science, and Product Development.

You will coach franchisees to maximize profitability, ensure compliance with brand standards, and oversee training, visits, and performance evaluations across markets. Travel up to 75% is expected.