Franchise Growth & Ops Lead (Hybrid/Remote)

Servpro Industries, LLC; Springfield (TN); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Profit sharing

Paid time off

Parental leave

On-site fitness rooms

Employee assistance program

Employee resource groups

Professional development

Job summary

SERVPRO Industries, LLC in the US headquarters seeks a Franchise Business Development Specialist to standardize and advance the SERVPRO Way of franchise growth across residential and commercial segments. You will own the business development operating model, define requirements for KPIs, technology, and training, and drive alignment across the franchise network to boost revenue and client outcomes.

You will define the SERVPRO Way, optimize processes, enable training with Sales Playbooks,

Qualifications

• Minimum ten years of experience in direct sales, sales management, and sales operations.
• CRM systems expertise including custom workflows, integrations, and implementations (Salesforce preferred).
• Strong knowledge of navigating the commercial sales cycle with client activation.
• Understanding of commercial procurement processes and contracting vehicles.
• Excellent communication, negotiation, and presentation skills to influence stakeholders.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Proficiency in Microsoft Office; strong English communication in professional contexts.

Responsibilities

• Define & Manage the SERVPRO Way for business development across residential and commercial segments.
• Optimize business development processes and best practices; inventory existing practices and lead improvements.
• Support Local new business development via insurance partners, brokers, and direct end-users by verticals.
• Lead in-market activation of national/regional Servpro clients and MSAs for contractual work.
• Embed processes through training and systems to deliver a consistent client experience.
• Deliver Sales Playbooks with Learning & Development; ensure field exposure to the SERVPRO Way.
• Collaborate with Technology to integrate core processes into Salesforce and Ready Plan.
• Develop KPIs and metrics to provide actionable insights and visibility to HQ and franchise teams.
• Own the SERVPRO Stages of Development model for sales teams and guidance on growth.
• Engage with OSIB and field leaders to prioritize deliverables and validate work product.
• Coordinate Field Engagement via Servpronet, ServproTV, Sales Summits, and events; drive adoption.
• Additional responsibilities as assigned.

Skills

Process Improvement

Problem-Solving

Communication & Presentation Skills

Data Analysis

Time Management

Results Oriented

Adaptability

Education

Bachelor’s degree or equivalent work experience

Tools

Salesforce

Tableau

CRM software

Job description

SERVPRO Industries, LLC in the US headquarters seeks a Franchise Business Development Specialist to standardize and advance the SERVPRO Way of franchise growth across residential and commercial segments. You will own the business development operating model, define requirements for KPIs, technology, and training, and drive alignment across the franchise network to boost revenue and client outcomes.

You will define the SERVPRO Way, optimize processes, enable training with Sales Playbooks,