Franchise Growth & Ops Lead — Hybrid/Remote

Servpro Industries, LLC; Mount Juliet (TN); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Excellent health benefits (medical, to

401(k) with company match

Company profit sharing plan

Generous paid time-off and holidays

Paid parental leave

2 free on-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Personal and professional development

Job summary

SERVPRO Industries, LLC is seeking a Franchise Business Development Specialist to define and standardize the SERVPRO Way for franchise development across residential and commercial segments. This role owns the development and maintenance of the business development operating model and core processes to enable alignment and growth.

You will define requirements for KPIs, technology, and training, and drive consistent client outcomes across the franchise community to support revenue growth and

Qualifications

• Experience in direct sales, sales management, or sales operations (10+ years) in a restoration or service-based industry preferred.
• CRM systems experience, including custom workflows and integrations; Salesforce preferred.
• Strong understanding of the commercial sales cycle and client procurement processes.
• Excellent communication, negotiation, and presentation skills; ability to influence stakeholders at all levels.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and English communication.

Responsibilities

• Define and manage the SERVPRO Way for business development across residential and commercial segments.
• Embed processes in training and systems to deliver a consistent client experience; develop Sales Playbooks.
• Develop and monitor Key Performance Metrics with BI for field and HQ visibility.
• Own the Stages of Development Model for sales teams and related guidelines.
• Engage with Field Sales Experts to prioritize and validate deliverables.
• Coordinate field engagement via channels like Servpronet, ServproTV, Sales Summits, and conventions.
• Perform additional responsibilities as assigned.

Skills

Process Improvement

Problem-Solving

Communication & Presentation Skills

Data Analysis

Time Management

Results Oriented

Adaptability

Education

Bachelor’s degree or equivalent work experience

Tools

Salesforce

Job description

SERVPRO Industries, LLC is seeking a Franchise Business Development Specialist to define and standardize the SERVPRO Way for franchise development across residential and commercial segments. This role owns the development and maintenance of the business development operating model and core processes to enable alignment and growth.

You will define requirements for KPIs, technology, and training, and drive consistent client outcomes across the franchise community to support revenue growth and