Franchise Growth & Ops Architect — Hybrid/Remote

Servpro Industries, LLC; Old Hickory (TN); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing

Paid time off

Paid holidays

Parental leave

Fitness rooms on-site

Employee Assistance Program

Employee Resource Groups

Development program

Job summary

SERVPRO Industries, LLC is seeking a Franchise Business Development Specialist to standardize and advance the SERVPRO Way across residential and commercial segments. You will own the business development operating model, KPI definitions, and training requirements to drive alignment and revenue growth across HQ and the franchise network.

Responsibilities include optimizing processes, collaborating with Learning and Technology teams, and delivering scalable sales playbooks.

Qualifications

• Ten years of direct sales, sales management, and sales operations experience.
• CRM systems expertise, with Salesforce preferred.
• Strong knowledge of commercial sales cycles and client activation.
• Excellent communication, negotiation, and presentation skills.
• Ability to thrive in a fast-paced environment with multiple priorities.

Responsibilities

• Define and manage the SERVPRO Way for business development.
• Develop and maintain the business development operating model and KPIs.
• Collaborate with Learning, Technology and OSIB to embed processes and training.
• Lead field engagement and training initiatives across franchise communities.
• Support three primary efforts: local new business development, in-market activation, and MSA development.

Skills

Direct sales leadership

CRM systems (Salesforce)

Sales strategy

Stakeholder engagement

Communication skills

Education

Bachelor’s degree or equivalent

Tools

Salesforce CRM

Job description

SERVPRO Industries, LLC is seeking a Franchise Business Development Specialist to standardize and advance the SERVPRO Way across residential and commercial segments. You will own the business development operating model, KPI definitions, and training requirements to drive alignment and revenue growth across HQ and the franchise network.

Responsibilities include optimizing processes, collaborating with Learning and Technology teams, and delivering scalable sales playbooks.