Franchise Growth Strategist - Hybrid/Remote

Servpro Industries, LLC; Nashville (TN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits (medical, vision, dent

401(k) with company match

Profit sharing

Generous PTO & holidays

Paid parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Development program

Job summary

SERVPRO is seeking a Franchise Business Development Specialist to lead the definition, standardization, and advancement of the SERVPRO Way across residential and commercial segments. This role owns the operating model, core processes, and metrics, delivering align­ment across HQ and franchisees to drive client outcomes and revenue growth.

You will collaborate with Learning & Development and Technology teams to embed processes into training and Salesforce-based workflows, monitor industry trends,

Qualifications

• Min 10 years in direct sales, sales management, and sales operations.
• Experience in restoration or similar service-based business preferred.
• CRM expertise with custom workflows, integrations; Salesforce preferred.
• Strong knowledge of the commercial sales cycle and client activation.
• Excellent communication, negotiation, and presentation skills.

Responsibilities

• Define and manage the “SERVPRO Way” for business development; optimize processes for residential and commercial segments.
• Embed processes in training and systems for consistent client experience.
• Develop Sales KPIs with BI to provide actionable insights to managers and reps.
• Own the Stages of Development model for sales teams and adjacencies.
• Engage with Field Sales Experts (OSIB) to prioritize deliverables and shape the work product.
• Leverage field channels (Servpronet, ServproTV, Sales Summits) to drive adoption.

Skills

Process Improvement

Problem-Solving

Communication Skills

Data Analysis

Time Management

Results Orientation

Adaptability

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Tableau

Ready Plan

Servpronet

ServproTV

Job description

SERVPRO is seeking a Franchise Business Development Specialist to lead the definition, standardization, and advancement of the SERVPRO Way across residential and commercial segments. This role owns the operating model, core processes, and metrics, delivering align­ment across HQ and franchisees to drive client outcomes and revenue growth.

You will collaborate with Learning & Development and Technology teams to embed processes into training and Salesforce-based workflows, monitor industry trends,