Hybrid Remote Franchise Growth Architect

Servpro Industries, LLC; Whites Creek (TN); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Profit sharing

Paid time off & holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Development program

Job summary

SERVPRO Industries, LLC is seeking a Franchise Business Development Specialist to standardize and advance the SERVPRO Way of franchise development across residential and commercial segments. You will own the operating model, define metrics, and align HQ with the franchise community to drive client outcomes and revenue growth.

The role requires leadership in process improvement, field engagement, and cross-functional collaboration with Learning, Technology, BI, and operations teams.

Qualifications

• Minimum ten years of experience in direct sales, sales management, and sales operations, preferably in restoration or service-based industries.
• Solid knowledge of navigating the commercial sales cycle and procurement processes.
• Experience with CRM systems including custom workflows, integrations, and implementations (Salesforce preferred).
• Excellent communication, negotiation, and presentation skills; ability to influence stakeholders at all levels.

Responsibilities

• Define & Manage the SERVPRO Way for business development across residential and commercial segments.
• Embed processes in training and systems to drive a consistent client experience.
• Develop Sales KPIs with BI to provide actionable insights and visibility to HQ and field teams.
• Own the SERVPRO Stages of Development model for sales teams and roles.
• Engage with field sales experts and boards to prioritize deliverables and validate work product.
• Drive field engagement via Servpronet, ServproTV, Sales Summits and events.

Skills

Process Improvement

Problem-Solving

Communication & Presentation

Data Analysis

Time Management

Results Oriented

Adaptability

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Tableau

CRM software

Job description

SERVPRO Industries, LLC is seeking a Franchise Business Development Specialist to standardize and advance the SERVPRO Way of franchise development across residential and commercial segments. You will own the operating model, define metrics, and align HQ with the franchise community to drive client outcomes and revenue growth.

The role requires leadership in process improvement, field engagement, and cross-functional collaboration with Learning, Technology, BI, and operations teams.