FOH Lead: Service Excellence & Pre-Shift Coach

Outback Steakhouse; Richmond (KY); On-site; USD 35,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Outback Steakhouse is seeking a Key position to support front-of-house operations in Richmond, KY. Under supervision, you will help management deliver high service standards and a seamless guest experience.

Responsibilities cover pre-opening checks, staffing, coaching, guest issue resolution, and involvement in events and training. Candidates should be certified front-of-house and authorized to work in the U.S. We offer a benefits package and growth opportunities with Bloomin' Brands.

Qualifications

• Certified in all front-of-house functions.
• Legal authorization to work in the United States.

Responsibilities

• Uphold high employment quality standards in line with Bloomin' Brands policies.
• Conduct pre-opening quality checks and ensure the restaurant is ready for service prior to opening (kitchen and bar line checks, interior and exterior maintenance)
• Review staffing assignments and lead pre-shift meetings
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs
• Perform quality table checks and handle routine Guest issues
• Participate in events, marketing, purchasing, training, quality control, and financial activities

Skills

Customer service

Leadership

Training & development

Job description

Outback Steakhouse is seeking a Key position to support front-of-house operations in Richmond, KY. Under supervision, you will help management deliver high service standards and a seamless guest experience.

Responsibilities cover pre-opening checks, staffing, coaching, guest issue resolution, and involvement in events and training. Candidates should be certified front-of-house and authorized to work in the U.S. We offer a benefits package and growth opportunities with Bloomin' Brands.