FOH Leader: Pre-Shift Coach & Guest Experience

Outback Steakhouse; Town of Monroe (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

Outback Steakhouse is seeking a Key position to support front-of-house team members and management, uphold restaurant standards, and ensure effective internal communication. Under direct supervision, the role requires a leader with a whatever it takes attitude, to help achieve daily quality and consistency, and to foster positive Guest and team experiences.

Responsibilities include pre-opening checks, staffing alignments, coaching staff in customer service, handling guest issues, and

Qualifications

• Certified in all front‑of‑house functions.
• Legal authorization to work in the United States.
• Experience in the restaurant industry preferred.
• Leadership experience preferred.

Responsibilities

• Uphold high employment quality standards in line with Bloomin' Brands policies.
• Conduct pre-opening quality checks and ensure readiness for service.
• Review staffing assignments and lead pre‑shift meetings.
• Support and coach front‑of‑house staff in customer service.
• Perform quality table checks and handle guest issues.
• Participate in events, marketing, purchasing, training, quality control, and financial activities.

Skills

Front-of-house leadership

Staff coaching

Quality customer service

Pre-opening quality checks

Job description

Outback Steakhouse is seeking a Key position to support front-of-house team members and management, uphold restaurant standards, and ensure effective internal communication. Under direct supervision, the role requires a leader with a whatever it takes attitude, to help achieve daily quality and consistency, and to foster positive Guest and team experiences.

Responsibilities include pre-opening checks, staffing alignments, coaching staff in customer service, handling guest issues, and