FOH Lead: Elevate Guest Experience & Team

Outback Steakhouse; Traverse City (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Outback Steakhouse in the United States seeks a Key position to support front-of-house team and management, maintaining restaurant standards, fostering positive Guest and team experiences, and ensuring effective internal communication. We value bold personalities and a 'whatever it takes' attitude to help the management, team, and Guests achieve daily quality.

Responsibilities include upholding Bloomin' Brands policies, conducting pre-opening checks, reviewing staffing, coaching FOH staff,

Qualifications

• Certified in all front-of-house functions.
• Legal authorization to work in the United States.

Responsibilities

• Uphold high employment quality standards in line with Bloomin' Brands policies.
• Conduct pre-opening quality checks and ensure the restaurant is ready for service prior to opening (kitchen and bar line checks, interior and exterior maintenance).
• Review staffing assignments and lead pre-shift meetings.
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs.
• Perform quality table checks and handle routine Guest issues.
• Participate in events, marketing, purchasing, training, quality control, and financial activities.

Skills

Front-of-house leadership

Guest service excellence

Team coaching

Job description

Outback Steakhouse in the United States seeks a Key position to support front-of-house team and management, maintaining restaurant standards, fostering positive Guest and team experiences, and ensuring effective internal communication. We value bold personalities and a 'whatever it takes' attitude to help the management, team, and Guests achieve daily quality.

Responsibilities include upholding Bloomin' Brands policies, conducting pre-opening checks, reviewing staffing, coaching FOH staff,