Floor Leader, Hospitality & Guest Experience

Lucky Strike Entertainment; Niles (IL); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee stock purchase program

Paid vacation

Paid holidays

Discounts on bowling, waterparks, and

Job summary

Lucky Strike Entertainment is seeking a Supervisors to lead the floor on every shift across bowling, arcade, food & beverage, bar, and events. You’ll help deliver outstanding guest experiences, step into various roles to keep service flowing, and coach team members for high performance.

The role requires 1–2 years in hospitality or guest-facing environments, a high school diploma, and flexible availability including nights, weekends, and holidays.

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• High school diploma or equivalent.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, ensuring smooth service across bowling, arcade, food & beverage, bar, and events.
• Step into any position as needed to maintain speed and guest satisfaction.
• Coach hourly team members on service standards and safety practices.
• Drive sales through guest engagement and promotions.
• Maintain facility readiness and manage cash handling and labor tracking.

Skills

Guest service

Team coaching

Communication skills

Education

High school diploma

Job description

Lucky Strike Entertainment is seeking a Supervisors to lead the floor on every shift across bowling, arcade, food & beverage, bar, and events. You’ll help deliver outstanding guest experiences, step into various roles to keep service flowing, and coach team members for high performance.

The role requires 1–2 years in hospitality or guest-facing environments, a high school diploma, and flexible availability including nights, weekends, and holidays.