Floor Supervisor - Hospitality & Guest Experience

Lucky Strike Entertainment; Phoenix (AZ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Employee Stock Purchase Program

EAP

Paid vacation & holidays

Discounts: bowling, waterpark, etc.

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, food & beverage, bar and events while delivering exceptional guest experiences. You will step into roles as needed to keep speed, service standards and guest satisfaction high.

You will coach hourly team members on service, safety, and company expectations, drive sales through guest engagement, and help with cash handling, inventory and labor tracking.

Qualifications

• 1–2 years in hospitality, food & beverage, retail or guest-facing roles.
• Ability to stand and move for extended periods and lift up to 50 lb as needed.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Own the floor on every shift; maintain flow, guest satisfaction and team movement.
• Step into positions as needed to sustain speed and service standards.
• Coach hourly staff on service, safety and company expectations.
• Drive sales through guest engagement and event support.
• Maintain readiness of facilities, lanes, arcade and FOH/BOH operations.
• Assist with cash handling, inventory and labor tracking.

Skills

Hospitality experience

Team leadership

Guest service

Communication skills

Motivate and coach

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, food & beverage, bar and events while delivering exceptional guest experiences. You will step into roles as needed to keep speed, service standards and guest satisfaction high.

You will coach hourly team members on service, safety, and company expectations, drive sales through guest engagement, and help with cash handling, inventory and labor tracking.