Floor Operations Supervisor: Guest Experience Leader

Lucky Strike Entertainment Corporation; River Grove (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) Retirement Plan

Employee Stock Purchase Program

Paid vacation & holidays

Employee assistance program

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead floor operations across bowling, arcade, food & beverage, bar, and events. You will oversee shifts, coach the team, and maintain exceptional guest experiences to encourage repeat visits.

Ideal candidates have 1–2 years in hospitality or guest-facing roles, strong communication, and the ability to motivate a team in a high-energy environment. Flexible availability, competitive hourly pay, and comprehensive benefits are offered.

Qualifications

• 1–2 years of experience in hospitality, food & beverage, retail, or a guest-facing environment.
• Strong communication and guest-relations skills.
• Ability to lead by example and coach a team in a fast-paced setting.

Responsibilities

• Own the floor on every shift, ensuring service flow and guest satisfaction across all areas.
• Step into any position as needed to maintain speed and standards.
• Coach and develop hourly team members on service, safety, and company expectations.

Skills

Leadership

Communication

Customer service

Team motivation

Cash handling

Financial awareness

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead floor operations across bowling, arcade, food & beverage, bar, and events. You will oversee shifts, coach the team, and maintain exceptional guest experiences to encourage repeat visits.

Ideal candidates have 1–2 years in hospitality or guest-facing roles, strong communication, and the ability to motivate a team in a high-energy environment. Flexible availability, competitive hourly pay, and comprehensive benefits are offered.