Floor Leader: Guest Experience & Operations

Lucky Strike Entertainment; Springfield (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program

Vacation, Sick Leave & Holidays

Bowling/Waterpark discounts

Retail & Event discounts

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, coordinating bowling, arcade, F&B, bar, and events to ensure exceptional guest experiences. You will step into any role as needed to maintain speed and quality while guiding the team.

Bring 1–2 years in hospitality or guest-facing roles, a floor-first work style, and strong communication skills. You will support events, manage labor, and contribute to a high-energy, guest-centric environment.

Qualifications

• Experience in hospitality or guest-facing roles.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication and guest-resolution skills.

Responsibilities

• Own the floor on every shift and keep service flowing.
• Step into any position as needed to maintain speed and standards.
• Coach hourly team members on service, safety, and expectations.
• Drive sales through guest engagement and event support.
• Maintain facility readiness, lane and arcade operations.
• Assist with cash handling, inventory counts, and labor tracking.

Skills

Hospitality experience

Team motivation

Communication skills

Guest concerns resolution

Floor leadership

Financial awareness

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, coordinating bowling, arcade, F&B, bar, and events to ensure exceptional guest experiences. You will step into any role as needed to maintain speed and quality while guiding the team.

Bring 1–2 years in hospitality or guest-facing roles, a floor-first work style, and strong communication skills. You will support events, manage labor, and contribute to a high-energy, guest-centric environment.