Floor Supervisor - Guest Experience Leader

Lucky Strike Entertainment; Buffalo Grove (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Wellness resources

401(k) retirement

Employee stock purchase program

Employee Assistance Program

Vacation and holidays

Discounts (Bowling, Waterparks, Retail

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, F&B, bar, and events to deliver memorable guest experiences.

You will coach hourly team members, drive sales, ensure smooth front- and back-of-house operations, and assist with cash handling and labor tracking. The role requires 1–2 years in hospitality and flexibility to work nights, weekends, and holidays.

Qualifications

• 1–2 years in hospitality, food & beverage, retail, or guest-facing environment.
• Natural ability to motivate and coach a team in a fast-paced setting.
• Strong communication to resolve guest concerns professionally.
• Floor-first work style; lead by example with teammates.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods; lift 25–50 lbs.

Responsibilities

• Own the floor on every shift, keep service flowing and guests happy.
• Step into any position as needed to maintain speed and standards.
• Coach and develop hourly team members on service and safety.
• Drive sales through guest engagement, upselling, and events support.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth operations.
• Assist with cash handling, inventory counts, and labor tracking.

Skills

Guest service excellence

Team leadership

Communication skills

Flexibility

Cash handling basics

Stamina for shifts

Nights/weekends/holidays availability

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, F&B, bar, and events to deliver memorable guest experiences.

You will coach hourly team members, drive sales, ensure smooth front- and back-of-house operations, and assist with cash handling and labor tracking. The role requires 1–2 years in hospitality and flexibility to work nights, weekends, and holidays.