Shift Leader, Hospitality & Guest Experience

Lucky Strike Entertainment Corporation; Mesa (AZ); Vor Ort; USD 30.000 - 32.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

401(k) retirement plan

Employee stock purchase program

Vacation and holidays

Discounts on bowling, Boomer's, and in

Zusammenfassung

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, food and beverage, bar, and events to deliver a memorable guest experience.

You’ll coach hourly team members, drive sales through guest engagement, and maintain facility readiness and safety. Requires 1–2 years in hospitality and a high school diploma or equivalent; flexible availability including nights, weekends, and holidays.

Qualifikationen

• 1–2 years of experience in hospitality, food & beverage, retail, or guest-facing environments.
• Natural ability to motivate and coach a team in a fast-paced setting.
• Strong communication and guest-concern resolution skills.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand/walk for extended periods and lift 25–50 pounds.

Aufgaben

• Own the floor on every shift, keeping service flowing and guests happy.
• Step into any position to maintain speed and guest satisfaction.
• Coach and develop hourly team members on service standards and safety.
• Drive sales through guest engagement and event support.
• Maintain facility readiness, lane conditions, and smooth operations.
• Assist with cash handling, inventory counts, and labor tracking.

Kenntnisse

Leadership

Customer service

Communication

Team coaching

Cash handling

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, food and beverage, bar, and events to deliver a memorable guest experience.

You’ll coach hourly team members, drive sales through guest engagement, and maintain facility readiness and safety. Requires 1–2 years in hospitality and a high school diploma or equivalent; flexible availability including nights, weekends, and holidays.