Floor Supervisor — Guest Experience & Team Leader

Lucky Strike Entertainment; Brentwood (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) Retirement Plans

Employee Stock Purchase Program

EAP

Vacation and Holidays

Discounts: Bowling/Waterpark/Retail

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, guiding bowling, arcade, F&B, bar, and events to deliver memorable guest experiences. You will coach hourly team members, maintain service speed, and drive sales through engagement and promotional programs.

Ideal candidates bring 1–2 years in hospitality, strong communication, and a hands-on leadership style. Flexibility for nights, weekends, and holidays is essential to thrive here.

Qualifications

• 1–2 years in hospitality or guest-facing environments.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication and guest issue resolution skills.
• Lead by example with a present, hands-on approach.
• Basic understanding of labor, sales goals, and costs.
• Ability to stand/walk for extended periods; lift 25–50 lbs.
• Flexible availability including nights, weekends, holidays.

Responsibilities

• Own the floor on every shift; ensure smooth service across areas.
• Step into roles as needed to maintain speed and standards.
• Coach hourly team members on service and safety.
• Drive sales via guest engagement and in-store programs.
• Maintain readiness of facilities, lanes, and arcade.
• Assist with cash handling, inventory counts, and labor tracking.

Skills

Hospitality experience

Team leadership

Clear communication

Floor presence

Financial awareness

Physical stamina

High school diploma

Flexible schedule

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, guiding bowling, arcade, F&B, bar, and events to deliver memorable guest experiences. You will coach hourly team members, maintain service speed, and drive sales through engagement and promotional programs.

Ideal candidates bring 1–2 years in hospitality, strong communication, and a hands-on leadership style. Flexibility for nights, weekends, and holidays is essential to thrive here.