Floor Supervisor – Hospitality & Guest Experience

Lucky Strike Entertainment; Columbus (GA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Bowling discounts

Boomer’s discounts

Waterpark discounts

Retail discounts

Event discounts

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, coordinating bowling, arcade, food and beverage, bar, and events to deliver exceptional guest experiences.

You'll coach hourly team members, ensure speed and service standards, manage cash handling and labor tracking, and help drive guest engagement through promotions and events while maintaining a safe, clean, and welcoming environment.

Qualifications

• 1–2 years in hospitality or guest-facing roles.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication and guest-concern resolution.

Responsibilities

• Own the floor on every shift and manage service flow across bowling, arcade, food and beverage, bar, and events.
• Step into any position to maintain speed, service standards, and guest satisfaction.
• Coach hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotions.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Skills

Hospitality experience

Team motivation

Communication skills

Presence on floor

Financial awareness

Education

High school diploma

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, coordinating bowling, arcade, food and beverage, bar, and events to deliver exceptional guest experiences.

You'll coach hourly team members, ensure speed and service standards, manage cash handling and labor tracking, and help drive guest engagement through promotions and events while maintaining a safe, clean, and welcoming environment.