Fleet Services & Billing Specialist II — On‑Site Dispatch Pro

CAI Cox Automotive Corp Svcs., LLC; Phoenix (AZ); On-site; USD 25,000 - 37,000; Full time

Job summary

Cox Automotive is hiring a Fleet Client Services Specialist II to support maintenance scheduling and customer communications. The role involves coordinating with field operations to assign the right technicians, handling billing follow-ups, and ensuring accurate documentation in Cox Fleet systems.

The ideal candidate will have a HS diploma/GED with 3+ years in a related field, strong communication, and the ability to work independently and within a team.

Qualifications

• High School Diploma or GED with relevant experience (3+ years)
• Alternative combinations may apply per ad details
• Strong communication and organizational abilities

Responsibilities

• Assist with billing and follow-up maintenance transactions
• Document customer communications in Cox Fleet systems
• Coordinate with Field Operations to schedule technicians
• Encourage preventative maintenance to drive repeat business
• Provide excellent customer service to internal/external customers
• Obtain customer approval for repairs and services

Skills

Customer service

Communication

Organizational skills

Problem solving

Team collaboration

Education

High School Diploma/GED

Tools

Excel

Web Wrench

RO Writer

MobileFrame

Job description

Cox Automotive is hiring a Fleet Client Services Specialist II to support maintenance scheduling and customer communications. The role involves coordinating with field operations to assign the right technicians, handling billing follow-ups, and ensuring accurate documentation in Cox Fleet systems.

The ideal candidate will have a HS diploma/GED with 3+ years in a related field, strong communication, and the ability to work independently and within a team.