Fleet Billing & Dispatch Specialist II

Cox Automotive; Sutton (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Fleet is hiring a Fleet Services & Billing Specialist to support billing across markets, schedule maintenance, and maintain strong customer relationships. The role emphasizes accurate documentation, cross-functional collaboration, and proactive outreach to ensure smooth operations.

The position requires strong Excel and data-entry skills and the ability to learn Cox-specific IT platforms, with a focus on delivering exceptional service and timely follow-through.

Qualifications

• High School Diploma/GED required with 3 years' related experience, or alternative qualifications with up to 5 years' related experience.
• Excellent verbal and written communication, able to communicate at all levels of the organization.
• Strong organizational and multi-tasking abilities; reliable team partner.

Responsibilities

• Assist with the billing process in all markets in area.
• Manage the follow-up maintenance transactions lifecycle from origination to custody of the repair technician.
• Document interactions accurately in Cox Fleet systems for each customer contact.
• Provide excellent customer service for internal and external callers.
• Obtain customer approvals for repairs and services to be performed.
• Schedule preventative maintenance with customers to drive repeat business.
• Coordinate with Field Operations to assign the right technicians to accounts.
• Encourage customers to schedule repairs and maintenance in advance to create a steady workflow.
• Contribute to dispatching and service scheduling improvements and project work.

Skills

Excel

Data entry

Communication

Education

High School Diploma or GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is hiring a Fleet Services & Billing Specialist to support billing across markets, schedule maintenance, and maintain strong customer relationships. The role emphasizes accurate documentation, cross-functional collaboration, and proactive outreach to ensure smooth operations.

The position requires strong Excel and data-entry skills and the ability to learn Cox-specific IT platforms, with a focus on delivering exceptional service and timely follow-through.