Fleet Billing & Scheduling Specialist II

Cox Enterprises; Wilmington (DE); On-site; USD 52,000 - 72,000; Full time

Job summary

Cox Fleet seeks a Fleet Services & Billing Specialist to support billing operations and service scheduling for our nationwide mobile maintenance network. You will coordinate with Field Operations to schedule technicians and ensure accurate customer communication and documentation.

Responsibilities include managing the billing lifecycle, maintaining accurate records in Cox Fleet systems, and driving repeat business through proactive maintenance outreach while delivering exceptional service to

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field.
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)

Responsibilities

• Assist with the billing process in all markets in area.
• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Skills

Excel

Data entry

Customer service

Cross-functional collaboration

Communication

Education

High School Diploma/GED

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet seeks a Fleet Services & Billing Specialist to support billing operations and service scheduling for our nationwide mobile maintenance network. You will coordinate with Field Operations to schedule technicians and ensure accurate customer communication and documentation.

Responsibilities include managing the billing lifecycle, maintaining accurate records in Cox Fleet systems, and driving repeat business through proactive maintenance outreach while delivering exceptional service to