Fleet Billing & Service Dispatch Specialist II

Fleet Services by Cox Automotive; New Jersey; On-site; USD 45,000 - 65,000; Full time

Job summary

Cox Fleet is seeking a Fleet Services Coordinator II to support billing and maintenance scheduling across markets. You will document customer interactions, obtain approvals, and coordinate with field operations to assign technicians, ensuring a smooth repair lifecycle.

Ideal candidates communicate clearly, organize effectively, and maintain strong relationships with customers and internal teams. The role emphasizes proactive scheduling and reliable follow-through in a fast-paced environment.

Qualifications

• High School Diploma or GED required; related discipline degrees accepted.
• Excellent verbal and written communication skills across all levels of the organization.
• Proven ability to collaborate cross-functionally and build positive relationships.
• Strong organizational skills and ability to balance multiple tasks.
• Proficient with Excel and data entry; able to learn new platforms quickly.

Responsibilities

• Assist with billing process across markets.
• Manage maintenance transactions from origination to custody of repair technician.
• Document interactions accurately in Cox Fleet systems.
• Provide excellent customer service to internal and external customers.
• Obtain customer approvals for repairs and services.
• Schedule preventative maintenance to drive repeat business.

Skills

Communication

Cross-functional

Organizational

Excel

Data entry

Trucking knowledge

Independence

Problem solving

Learning platforms

Education

HS Diploma/GED

Related degree/certification

Tools

FSCA IT Systems

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is seeking a Fleet Services Coordinator II to support billing and maintenance scheduling across markets. You will document customer interactions, obtain approvals, and coordinate with field operations to assign technicians, ensuring a smooth repair lifecycle.

Ideal candidates communicate clearly, organize effectively, and maintain strong relationships with customers and internal teams. The role emphasizes proactive scheduling and reliable follow-through in a fast-paced environment.