Fleet Client Services Lead - Strategic Coordinator

Fleet Services by Cox Automotive; Town of Florida (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Cox Fleet is seeking a Lead Fleet Services Coordinator to support growth and oversee dispatching and service scheduling. You will manage the lifecycle of maintenance transactions from origination to technician handoff and ensure high-quality customer interactions.

The role requires strong communication, organizational skills, and the ability to collaborate across departments to schedule the right technicians and proactive maintenance opportunities.

Qualifications

• High School Diploma/GED with 7 years’ related field experience.
• Alternative: degree/certification with 5 years’ related experience.
• Or 9 years’ related field experience.

Responsibilities

• Manage the follow-up maintenance transactions lifecycle from origination to custody of the repair technician.
• Oversee assigned projects as needed.
• Exercise judgment on advanced or complex issues with limited supervision.
• Maintain timely and accurate documentation in Cox Fleet systems for each customer contact.
• Provide excellent customer service for internal and external calls.
• Establish positive customer rapport and professionalism in all interactions.
• Obtain customer approval for all repairs and services performed.
• Proactively schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to schedule technicians and ensure a positive customer experience.
• Encourage customers to schedule repairs in advance to sustain a steady pipeline of work.
• Contribute to developing and improving Dispatching and Service Scheduling capabilities.
• Handle additional duties and special projects as assigned.

Skills

Verbal and written communication

Excel

Data entry

Cross-functional collaboration

Organizational skills

Learning new platforms

Independent and collaborative work

Education

High School Diploma or GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is seeking a Lead Fleet Services Coordinator to support growth and oversee dispatching and service scheduling. You will manage the lifecycle of maintenance transactions from origination to technician handoff and ensure high-quality customer interactions.

The role requires strong communication, organizational skills, and the ability to collaborate across departments to schedule the right technicians and proactive maintenance opportunities.