Fleet Services Coordinator & Scheduling Expert

Fleet Services by Cox Automotive; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Cox Fleet in Tampa, FL is seeking a Lead Fleet Services Coordinator to support growth and streamline maintenance scheduling for fleets nationwide. You will manage transactions, collaborate with field operations, and ensure accurate documentation in Cox Fleet systems.

The role requires strong communication, organizational skills, and the ability to handle multiple tasks. Experience with Excel and fleet IT tools like Web Wrench, MobileFrame, and RO Writer is preferred.

Qualifications

• High School Diploma/GED and 7 years’ related field experience, or equivalent combination with 5–9 years’ experience.
• Excellent verbal and written communication; ability to interact across the organization.
• Proven ability to collaborate cross-functionally and build trusted partnerships.
• Strong organizational skills and the ability to juggle multiple tasks.
• Proficiency in Excel and data entry; ability to learn Cox Fleet IT systems (Web Wrench, MobileFrame, RO Writer).
• Knowledge of the trucking or fleet maintenance industry is helpful.

Responsibilities

• Manage follow-up maintenance transactions lifecycle from origination to custody of the repair technician.
• Oversee assigned projects and handle advanced or complex issues with limited supervision.
• Document thoroughly in Cox Fleet systems for each customer contact.
• Provide excellent customer service to internal and external customers.
• Schedule preventative maintenance and coordinate with Field Operations for technician allocation.
• Encourage proactive scheduling to maintain a steady workflow and pipeline.
• Support dispatching and service scheduling improvements and participate in special projects.

Skills

Communication

Teamwork

Problem solving

Organizational skills

Independent work

Education

High School Diploma / GED

Tools

Excel

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet in Tampa, FL is seeking a Lead Fleet Services Coordinator to support growth and streamline maintenance scheduling for fleets nationwide. You will manage transactions, collaborate with field operations, and ensure accurate documentation in Cox Fleet systems.

The role requires strong communication, organizational skills, and the ability to handle multiple tasks. Experience with Excel and fleet IT tools like Web Wrench, MobileFrame, and RO Writer is preferred.