Fleet Services Lead — Dispatch & Client Success

CAI Cox Automotive Corp Svcs., LLC; Town of Florida (NY); Hybrid; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off: 6.67 hours/month

7 paid holidays

Bereavement / voting leave / jury duty

Job summary

Cox Automotive in the United States is hiring a Lead Fleet Services Coordinator to support the growth of Cox Fleet, a nationwide provider of on-site fleet maintenance and repair services.

The role requires excellent communication, strong Excel and data entry skills, and the ability to manage multiple tasks with limited supervision. Remote work is possible, but candidates must reside in the specified city, state, or region.

Qualifications

• High School Diploma/GED and 7 years' experience in a related field.
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)

Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• May oversee assigned projects.
• With limited supervision, exercises judgment on advanced or complex issues.
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Skills

Communication

Excel

Data entry

Problem solving

Organization

Education

High School Diploma/GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Automotive in the United States is hiring a Lead Fleet Services Coordinator to support the growth of Cox Fleet, a nationwide provider of on-site fleet maintenance and repair services.

The role requires excellent communication, strong Excel and data entry skills, and the ability to manage multiple tasks with limited supervision. Remote work is possible, but candidates must reside in the specified city, state, or region.