Fleet Dispatch & Client Services Specialist

Cox Automotive Inc.; Tampa (FL); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Paid time off

7 holidays per year

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Fleet is seeking a skilled dispatcher/service scheduler for an on-site role in the United States. You will manage the maintenance transactions lifecycle from origination to technician custody and coordinate with Field Operations to assign the right technicians to accounts.

You will deliver excellent customer service, obtain repair approvals, and schedule preventative maintenance while documenting interactions in Cox Fleet IT systems. Strong Excel and data-entry skills are essential.

Qualifications

• High School Diploma/GED and 7 years' experience in a related field.
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• May oversee assigned projects.
• With limited supervision, exercises judgment on advanced or complex issues.
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Skills

Excel

Data entry

Verbal and written communication

Cross-functional collaboration

Customer service

Problem solving

Education

High School Diploma or GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet is seeking a skilled dispatcher/service scheduler for an on-site role in the United States. You will manage the maintenance transactions lifecycle from origination to technician custody and coordinate with Field Operations to assign the right technicians to accounts.

You will deliver excellent customer service, obtain repair approvals, and schedule preventative maintenance while documenting interactions in Cox Fleet IT systems. Strong Excel and data-entry skills are essential.