Senior Fleet Services & Dispatch Lead

Socket.dev; Tampa (FL); On-site; USD 60,000 - 75,000; Full time

Job summary

Cox Fleet in Tampa, FL is hiring a Lead Fleet Services Coordinator to oversee the dispatch and scheduling lifecycle, ensuring timely repairs and customer satisfaction across geographies.

The role requires strong communication, cross-functional collaboration, and proficiency with fleet maintenance systems like Web Wrench, MobileFrame, and RO Writer; experience in trucking industry is a plus.

Qualifications

• High School Diploma or GED required with strong related experience.
• Bachelor’s degree in a related field is a plus but not required.
• Experience in fleet maintenance or transportation is helpful.

Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
• May oversee assigned projects.
• With limited supervision, exercises judgment on advanced or complex issues.
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact.
• Providing excellent customer service for all internal and external customer calls.
• Be professional and establish positive customer rapport.
• Obtain customers approval for all repairs and services to be performed.
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business.
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician.
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling.
• Additional duties and special projects as assigned.

Skills

Fleet coordination

Customer service

Excel

Data entry

Cross-functional collaboration

Communication

Problem solving

Independent work

Attention to detail

Education

High School Diploma or GED

Bachelor’s degree in related field (optional)

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet in Tampa, FL is hiring a Lead Fleet Services Coordinator to oversee the dispatch and scheduling lifecycle, ensuring timely repairs and customer satisfaction across geographies.

The role requires strong communication, cross-functional collaboration, and proficiency with fleet maintenance systems like Web Wrench, MobileFrame, and RO Writer; experience in trucking industry is a plus.