Finnish Speaking Streaming Platform Support Representative

Employers from Greece; United States; A distancia; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

Two extra salaries per year

And much more...

Descripción de la vacante

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Streaming Platform Support Representative to join our expanding team. You will assist Finnish-speaking users via email, live chat and phone, helping with account setup, streaming issues and content availability.

You will document interactions in the CRM, work with cross-functional teams, stay updated on platform changes, and strive for high customer satisfaction.

Formación

• Fluency in Finnish and English (written and spoken).
• Experience in customer support or technical assistance preferred.
• Understanding of streaming technology and UX best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and customer satisfaction focus.
• Familiarity with CRM or support ticketing tools helpful.
• Ability to work independently in a fast-paced environment.

Responsabilidades

• Assist Finnish-speaking users through email, live chat, and phone to address inquiries.
• Troubleshoot account setup, streaming issues, and content availability.
• Guide users on platform features to enhance the viewing experience.
• Document interactions and resolutions in the CRM system.
• Collaborate with teams to relay user feedback and improvements.
• Stay up-to-date with platform updates and industry developments.
• Follow up with users to ensure full issue resolution and satisfaction.

Conocimientos

Finnish language

English language

Customer support

Technical troubleshooting

CRM experience

Communication skills

Herramientas

CRM software

Descripción del empleo

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Streaming Platform Support Representative to join our expanding team. In this role, you will provide vital support for Finnish-speaking users of our streaming platform, ensuring they enjoy a seamless and engaging viewing experience. If you have a passion for customer service and technology, we'd be thrilled to have you on board!

Responsibilities

• Assist Finnish-speaking users through email, live chat, and phone, addressing their inquiries and support needs related to the streaming service.
• Troubleshoot and resolve various technical challenges concerning account setup, streaming issues, and content availability.
• Guide users on utilizing the platform's features effectively to enhance their streaming experience.
• Document interactions and resolutions accurately within the CRM system.
• Work collaboratively with other teams to relay user feedback and suggest improvements to the platform.
• Keep current on platform updates and industry developments to provide informed and relevant support.
• Follow up with users to ensure their issues are fully resolved and satisfaction is achieved.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer support or technical assistance, especially in the streaming or entertainment sector, is preferred.
• Understanding of streaming technology and user experience best practices.
• Strong analytical skills for effective problem solving.
• Exceptional communication skills with a focus on customer satisfaction.
• Familiarity with CRM systems or support ticketing tools is beneficial.
• Ability to work independently in a high-energy and fast-paced environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...