Finnish Speaking Customer Support for Online Streaming Service

Employers from Greece; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Greek Lessons and other perks

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Customer Support Representative for an Online Streaming Service. This role is ideal for those who love entertainment and technology and enjoy helping customers enhance their viewing experiences.

You will handle inquiries by phone, email, and chat; assist with account issues and technical troubleshooting; guide users through the platform; and collaborate with technical teams to resolve complex problems.

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, preferably in entertainment or tech.
• Strong understanding of online streaming services and digital media.
• Excellent communication skills focused on great customer experience.
• Proficiency with customer support software and standard office tools.
• Ability to work flexible hours, including evenings and weekends if needed.

Responsibilities

• Provide exceptional customer support to Finnish-speaking clients via phone, email, and chat.
• Assist customers with account inquiries, subscription issues, and technical troubleshooting.
• Guide users on navigating the streaming platform and content access.
• Resolve complaints quickly to ensure customer satisfaction.
• Document interactions and coordinate follow-ups with customers.
• Collaborate with technical teams to address complex issues.
• Stay up-to-date with latest features to offer knowledgeable help.

Skills

Finnish language

English language

Customer service

Communication

Tools

CRM software

Office applications

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is committed to matching talented professionals with exciting career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for an Online Streaming Service. This role is ideal for individuals who are passionate about entertainment and technology, and who enjoy helping customers enhance their viewing experiences.

Responsibilities

• Provide exceptional customer support to Finnish-speaking clients regarding the online streaming service through phone, email, and chat.
• Assist customers with account inquiries, subscription issues, and technical troubleshooting.
• Guide users on how to navigate the streaming platform and access content.
• Resolve complaints and issues quickly and efficiently to ensure customer satisfaction.
• Document customer interactions accurately and keep track of follow-up actions.
• Collaborate with technical teams to address and resolve more complex customer issues.
• Stay up-to-date with the latest features and offerings of the streaming service to provide knowledgeable assistance.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, preferably in the entertainment or technology sector.
• Strong understanding of online streaming services and digital media.
• Excellent communication skills with a focus on providing a great customer experience.
• Proficiency in customer support software and standard office applications.
• Strong problem-solving skills and ability to work under pressure.
• Flexibility to work various hours, including evenings and weekends if needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks