Finnish-Speaking Online Streaming Support Pro

Employers from Greece

United States

Remote

USD 42,000 - 65,000

Full time

2 days ago

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Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package ( flight

Greek Lessons and other perks

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Customer Support Representative for an Online Streaming Service. This role is ideal for those who love entertainment and technology and enjoy helping customers enhance their viewing experiences.

You will handle inquiries by phone, email, and chat; assist with account issues and technical troubleshooting; guide users through the platform; and collaborate with technical teams to resolve complex problems.

Qualifications

Fluency in Finnish and English, both written and spoken.
Experience in customer service, preferably in entertainment or tech.
Strong understanding of online streaming services and digital media.
Excellent communication skills focused on great customer experience.
Proficiency with customer support software and standard office tools.
Ability to work flexible hours, including evenings and weekends if needed.

Responsibilities

Provide exceptional customer support to Finnish-speaking clients via phone, email, and chat.
Assist customers with account inquiries, subscription issues, and technical troubleshooting.
Guide users on navigating the streaming platform and content access.
Resolve complaints quickly to ensure customer satisfaction.
Document interactions and coordinate follow-ups with customers.
Collaborate with technical teams to address complex issues.
Stay up-to-date with latest features to offer knowledgeable help.