Finnish Speaking Customer Care Agent

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries per year

More benefits

Job summary

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Customer Care Agent to support Finnish-speaking clients from our United States location. Excellent communication and problem-solving are essential.

Responsibilities include handling multi-channel inquiries, updating CRM, and collaborating with the team. Benefits include relocation, fully paid training, and health insurance.

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal abilities.
• Ability to effectively resolve customer issues and maintain satisfaction.
• Proficient in using customer service tools and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Dedicated to delivering outstanding customer service.

Responsibilities

• Provide exceptional customer care to Finnish-speaking clients across multiple channels (phone, email, chat).
• Respond to customer inquiries, resolve issues, and ensure a positive experience.
• Document and manage customer interactions accurately within the CRM system.
• Maintain a comprehensive understanding of our products and services to deliver effective support.
• Work collaboratively with team members to enhance the customer experience.
• Engage in ongoing training sessions to improve service skills and product knowledge.

Skills

Finnish language

English language

Customer service

Communication skills

Attention to detail

Tools

CRM tools

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Customer Care Agent to enhance our dynamic team. If you have a passion for customer service and are fluent in Finnish, this role presents an exciting opportunity to assist and support our Finnish-speaking clients.

Responsibilities

• Provide exceptional customer care to Finnish-speaking clients across multiple communication channels including phone, email, and chat.
• Respond to customer inquiries, resolve issues, and ensure a positive experience.
• Document and manage customer interactions accurately within the CRM system.
• Maintain a comprehensive understanding of our products and services to deliver effective support.
• Work collaboratively with team members to enhance the customer experience.
• Engage in ongoing training sessions to improve service skills and product knowledge.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal abilities.
• Ability to effectively resolve customer issues and maintain satisfaction.
• Proficient in using customer service tools and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Dedicated to delivering outstanding customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...