French Speaking Streaming Platform Support Representative

Employers from Greece; United States; Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Fully Paid Training

Fully Paid Relocation Package (Flight,

Airport Transfer And Hotel)

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a French-speaking Streaming Platform Support Representative to assist users via email, chat, and phone. You will troubleshoot streaming issues, guide feature usage, and document all interactions in the CRM system.

Collaboration with other teams will help relay feedback and drive platform improvements. Fluency in French and English and a background in customer support or streaming are preferred.

Qualifications

• Fluency in French and English, both written and verbal.
• Experience in customer support or technical assistance, preferably in streaming/entertainment.
• Understanding of streaming technologies and user engagement.
• Strong analytical and problem-solving skills.
• Excellent communication with a customer-centric approach.
• Familiarity with CRM platforms or ticketing systems.

Responsibilities

• Provide high-quality support to French-speaking users via email, live chat, and phone.
• Troubleshoot and resolve issues related to account management, streaming quality, and content access.
• Guide users on platform features to enhance their streaming experience.
• Document interactions and resolutions accurately in the CRM system.
• Collaborate with other departments to relay user feedback and propose improvements.
• Stay informed on platform updates and industry trends to offer informed support.
• Conduct follow-up communications to ensure concerns are fully resolved.

Skills

French language

English language

CRM systems

Customer support

Streaming tech

Communication skills

Problem solving

Tools

CRM systems

Support ticketing

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is proud to announce an opening for a French Speaking Streaming Platform Support Representative. This position is crucial in delivering exceptional support to our French-speaking users, helping them navigate our streaming platform with ease and enjoyment. If you are passionate about technology and customer service, we want to hear from you!

Responsibilities

• Provide high-quality support to French-speaking users via email, live chat, and phone, addressing inquiries related to the streaming service.
• Troubleshoot and resolve technical issues concerning account management, streaming quality, and content accessibility.
• Offer guidance on the platform’s features to help users make the most of their streaming experience.
• Document all customer interactions and resolutions accurately in the CRM system.
• Team up with other departments to relay user feedback and suggest actionable improvements to the service.
• Stay informed on platform updates and trends in the streaming industry to offer informed support.
• Conduct follow-up communications with users to ensure their concerns are completely resolved and satisfaction is achieved.

Requirements

• Fluency in French and English, both written and verbal.
• Previous experience in customer support or technical assistance, particularly in the streaming or entertainment industry, is preferred.
• Understanding of streaming technologies and user engagement principles.
• Strong analytical and problem-solving skills.
• Excellent communication skills with a customer-centric approach.
• Familiarity with CRM platforms or support ticketing systems is a plus.
• Strong ability to work independently in a fast-paced and dynamic environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...