Finnish Speaking HealthTech Support Specialist

Employers from Greece; United States; Remote; USD 47,000 - 78,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Airport transfer and hotel

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Finnish-speaking HealthTech Support Specialist to assist international clients using health technology products via phone, email, and live chat.

You will diagnose software and hardware issues, document interactions in CRM, and collaborate with product teams to resolve escalations while delivering excellent customer service in Finnish and English. Relocation and comprehensive benefits are provided.

Qualifications

• Fluent in Finnish and English with strong communication skills.
• Experience in customer or technical support, preferably in health tech or healthcare.
• Proficient in diagnosing and troubleshooting software/hardware issues related to health tech applications.
• Ability to document interactions and resolutions in a CRM system.

Responsibilities

• Deliver technical support to Finnish-speaking clients via phone, email, and live chat.
• Diagnose and troubleshoot software and hardware issues in health tech products.
• Explain product features and best practices to customers.
• Document all client interactions and resolutions in the CRM system.
• Collaborate with product and technical teams to resolve escalations.

Skills

Finnish language

English language

Customer support

Technical troubleshooting

Remote work

Tools

CRM systems

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to present a rewarding opportunity for a Finnish Speaking HealthTech Support Specialist. This position is tailored for individuals who are passionate about technology and committed to improving healthcare experiences for users. In this role, you will provide dedicated support to Finnish-speaking clients who are utilizing health technology solutions, helping them navigate challenges and make the most of their products.

Responsibilities

• Deliver top-notch technical support to Finnish-speaking clients using HealthTech products through phone, email, and live chat.
• Diagnose and troubleshoot software and hardware issues related to health technology applications.
• Assist clients in understanding product features, functionalities, and best practices to maximize their usage.
• Accurately document all client interactions and resolutions in the CRM system.
• Collaborate with product development and technical teams to elevate unresolved issues and provide valuable user feedback.
• Engage in proactive follow-ups with clients to ensure their issues are resolved satisfactorily and to enhance their overall experience.
• Stay updated on industry trends, product advancements, and innovations in health technology to improve support services.

Requirements

• Fluency in Finnish and English, with strong verbal and written communication skills.
• Previous experience in customer support or technical support, preferably in the health technology or healthcare sector.
• Strong technical troubleshooting skills and familiarity with health technology applications.
• Excellent customer service skills with a strong ability to empathize with clients.
• Proficiency with remote support tools and experience using CRM systems is a plus.
• Ability to work independently in a remote environment and manage multiple tasks effectively.
• A commitment to continuous learning and professional growth in the health technology field.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...