Finnish Speaking Client Relations Specialist

Employers from Greece; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Monthly salary

Performance bonus

Training

Relocation package

Health insurance

Private health insurance

Two extra salaries per year

Job summary

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Client Relations Specialist to build strong relationships with Finnish-speaking clients and provide outstanding support in a collaborative environment. The role emphasizes handling inquiries, resolving issues, and maintaining detailed CRM records to ensure flawless follow-up.

The ideal candidate will be fluent in Finnish and English, with prior client relations or customer support experience and strong communication skills.

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Experience in client relations or customer support is preferred.
• Strong communication and interpersonal abilities.

Responsibilities

• Communicate with Finnish-speaking clients via phone, email, and live chat to build and maintain positive relationships.
• Address inquiries regarding products and services, providing tailored support to meet client needs.
• Effectively manage and resolve client concerns to ensure high levels of satisfaction and loyalty.
• Document all client interactions in the CRM system to enable thorough tracking and follow-up.
• Work alongside team members to continuously enhance service delivery and client relationship practices.
• Identify opportunities for upselling or cross-selling services based on client understanding.
• Stay informed about company offerings and industry trends to effectively inform clients.

Skills

Finnish language

English language

Client relations

Communication

CRM experience

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer an opening for a Finnish Speaking Client Relations Specialist. This role is perfect for individuals who are dedicated to building strong relationships and providing outstanding support to Finnish-speaking clients within a dynamic and collaborative work environment.

Responsibilities

• Communicate with Finnish-speaking clients via phone, email, and live chat to build and maintain positive relationships.
• Address inquiries regarding products and services, providing tailored support to meet client needs.
• Effectively manage and resolve client concerns to ensure high levels of satisfaction and loyalty.
• Document all client interactions in the CRM system to enable thorough tracking and follow-up.
• Work alongside team members to continuously enhance service delivery and client relationship practices.
• Identify opportunities for upselling or cross-selling services based on client understanding.
• Stay informed about company offerings and industry trends to effectively inform clients.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in client relations, customer support, or a similar role is preferred.
• Exceptional communication and interpersonal abilities.
• Strong problem-solving skills with a focus on client satisfaction.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Familiarity with CRM software and standard computer applications.
• A true passion for building relationships and delivering exceptional service to clients.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...