Finnish-Speaking Mobile Support Specialist - Remote

Employers from Greece; United States; Teletrabalho; USD 45 000 - 67 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package (Flight,

Airport transfer and hotel)

Health insurance

Private health insurance

2 extra salaries per year

And much more...

Resumo da oferta

Patrique Mercier Recruitment By Nellie is excited to offer a Finnish-speaking Mobile Support Specialist role. You will assist Finnish-speaking clients with mobile device inquiries and technical issues, delivering a positive customer experience.

Responsibilities include support via phone, email, and chat; troubleshooting mobile apps, connectivity, and device settings; documenting interactions in the CRM; coordinating with technical teams; and staying updated on mobile tech trends.

Qualificações

• Fluency in Finnish and English with strong verbal and written communication skills.

Responsabilidades

• Provide expert support to Finnish-speaking customers via phone, email, and chat with various mobile device-related inquiries.
• Troubleshoot and resolve a wide range of technical problems related to mobile applications, connectivity, and device settings.
• Assist customers in optimizing their use of mobile devices and provide personalized solutions based on their specific needs.
• Document all support interactions and solutions accurately in the customer relationship management (CRM) system.
• Coordinate with technical teams to elevate complex issues and contribute to enhancing support processes.
• Follow up with customers to ensure their concerns are fully resolved and confirm satisfaction with the support provided.
• Stay up-to-date with the latest trends in mobile technology to offer informed and effective support.

Conhecimentos

Finnish language

English language

Customer service

Troubleshooting

Ferramentas

CRM systems

Descrição da oferta de emprego

Patrique Mercier Recruitment By Nellie is excited to offer a Finnish-speaking Mobile Support Specialist role. You will assist Finnish-speaking clients with mobile device inquiries and technical issues, delivering a positive customer experience.

Responsibilities include support via phone, email, and chat; troubleshooting mobile apps, connectivity, and device settings; documenting interactions in the CRM; coordinating with technical teams; and staying updated on mobile tech trends.