French Speaking Mobile Support Specialist

Employers from Greece; United States; Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie seeks a French-speaking Mobile Support Specialist to assist customers with mobile device inquiries and technical issues. The role focuses on delivering exceptional service via phone, email, and chat, troubleshooting mobile apps, and providing tailored solutions.

Remote work flexibility is offered, with ongoing professional development in mobile technology. The position emphasizes strong bilingual communication, familiarity with CRM tools, and commitment to

Qualifications

• Fluent in French and English with strong communication skills.
• Experience in mobile or technical support preferred.
• Excellent diagnostic and troubleshooting skills for mobile devices.
• Independent and able to work effectively in a remote setting.

Responsibilities

• Provide support to French-speaking customers via phone, email, and chat for mobile questions.
• Troubleshoot mobile apps, connectivity, and device settings issues.
• Help customers optimize device and app usage with tailored solutions.
• Document all interactions in the CRM system.
• Coordinate with technical teams to escalate when needed.
• Follow up to ensure concerns are resolved and customers are satisfied.
• Stay updated on mobile tech trends to offer informed help.

Skills

French language

English language

Mobile support

Troubleshooting

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a French Speaking Mobile Support Specialist. This role is ideal for individuals who are passionate about mobile technology and dedicated to providing excellent customer service. As a Mobile Support Specialist, you will assist French-speaking clients with their mobile device inquiries and technical issues, ensuring a seamless customer experience.

Responsibilities

• Provide exceptional support to French-speaking customers via phone, email, and chat for mobile device-related questions.
• Troubleshoot and resolve a variety of technical problems associated with mobile applications, connectivity, and device settings.
• Assist customers in optimizing their use of mobile devices and applications while offering tailored solutions based on their specific needs.
• Document all support interactions and solutions meticulously in the customer relationship management (CRM) system.
• Coordinate with technical teams to escal...
• Follow up with customers to ensure their concerns are completely resolved and confirm their satisfaction with the support provided.
• Stay informed about the latest trends in mobile technology to offer knowledgeable assistance.

Requirements

• Fluency in French and English, with strong verbal and written communication skills.
• Experience in mobile support or technical support is preferred.
• Excellent diagnostic and troubleshooting skills related to mobile devices.
• Outstanding customer service skills, focusing on effective communication with a diverse clientele.
• Familiarity with mobile applications and support tools is a strong plus.
• Ability to work independently and efficiently in a remote work setting.
• A genuine passion for technology and a commitment to ongoing professional development in the mobile industry.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...