Finnish Speaking Customer Support for Online Travel Agency

Employers from Greece; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries per year

Fully Paid Relocation Package

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Customer Support Representative for an Online Travel Agency. You will assist Finnish-speaking clients with travel bookings via phone, email, and chat, handling inquiries about itineraries, modifications, and policies.

The role requires fluency in Finnish and English, prior customer service experience in travel, and strong communication skills. You may work varied hours including evenings and weekends.

Qualifications

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, preferably in travel or hospitality.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Strong problem-solving skills and the ability to work confidently under pressure.
• Proficient in using CRM systems and standard office applications.
• Detail-oriented with effective time management skills.

Responsibilities

• Provide exceptional customer support to Finnish-speaking clients regarding online travel bookings through phone, email, and chat.
• Assist customers with inquiries related to itineraries, booking modifications, and travel policies.
• Effectively resolve customer issues and complaints to ensure a smooth travel experience.
• Document customer interactions accurately and follow up on outstanding issues in a timely manner.
• Collaborate with internal teams to address customer needs and improve overall service efficiency.
• Stay updated on travel regulations, offers, and best practices to provide accurate assistance to clients.
• Gather customer feedback to support the ongoing enhancement of services offered.

Skills

Finnish language

English language

Customer service

CRM proficiency

Excellent communication

Time management

Tools

CRM systems

Office apps

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is focused on connecting talented individuals with exciting job opportunities. We are currently seeking a Finnish Speaking Customer Support Representative for an Online Travel Agency. This role is perfect for individuals who are passionate about travel and eager to assist Finnish-speaking clients in booking and optimizing their travel experiences.

Responsibilities

• Provide exceptional customer support to Finnish-speaking clients regarding online travel bookings through phone, email, and chat.
• Assist customers with inquiries related to itineraries, booking modifications, and travel policies.
• Effectively resolve customer issues and complaints to ensure a smooth travel experience.
• Document customer interactions accurately and follow up on outstanding issues in a timely manner.
• Collaborate with internal teams to address customer needs and improve overall service efficiency.
• Stay updated on travel regulations, offers, and best practices to provide accurate assistance to clients.
• Gather customer feedback to support the ongoing enhancement of services offered.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Experience in customer service, preferably in the travel or hospitality sector.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Strong problem-solving skills and the ability to work confidently under pressure.
• Proficient in using CRM systems and standard office applications.
• Detail-oriented with effective time management skills.
• Flexibility to work varied hours, including evenings and weekends as needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks