Finnish Speaking Customer Support for Banking

Employers from Greece; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Discounts & Perks

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Customer Support Representative for the banking sector in the United States. The role involves handling inquiries via phone, email, and chat, ensuring high-quality service to Finnish-speaking clients and resolving banking questions.

The ideal candidate will be fluent in Finnish and English, have prior customer support experience in financial services, and possess strong communication and organizational skills.

Qualifications

• Fluency in Finnish and English, written and spoken.
• Experience in customer support, banking/financial services preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide top-notch customer support to Finnish-speaking clients regarding banking products and services through phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and general banking questions.
• Effectively resolve customer complaints and ensure proper follow-up to enhance client satisfaction.
• Document customer interactions accurately and manage inquiries in a timely manner.
• Collaborate with internal teams to address customer needs and improve service quality.
• Educate customers on banking procedures, products, and services available to them.
• Gather customer feedback to contribute to the continuous improvement of customer service processes.

Skills

Finnish language

English language

Customer support

CRM software

Communication

Problem solving

Attention to detail

Organizational skills

Tools

CRM software

Office apps

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is passionate about connecting skilled professionals with exceptional career opportunities. We are currently looking for a Finnish Speaking Customer Support Representative for the Banking sector. This role is ideal for individuals who are enthusiastic about providing outstanding service to clients in the financial industry.

Responsibilities

• Provide top-notch customer support to Finnish-speaking clients regarding banking products and services through phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and general banking questions.
• Effectively resolve customer complaints and ensure proper follow-up to enhance client satisfaction.
• Document customer interactions accurately and manage inquiries in a timely manner.
• Collaborate with internal teams to address customer needs and improve service quality.
• Educate customers on banking procedures, products, and services available to them.
• Gather customer feedback to contribute to the continuous improvement of customer service processes.

Requirements

• Fluency in Finnish and English, both written and spoken.
• Previous experience in customer support, particularly in the banking or financial services sector.
• Strong communication and interpersonal skills with a focus on client needs.
• Detail-oriented with excellent organizational abilities.
• Proficient in using customer relationship management (CRM) software and standard office applications.
• Strong problem-solving skills and a proactive approach to customer assistance.
• Willingness to work flexible hours, including evenings and weekends if required.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks