Finnish Speaking Hospitality Service Consultant

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries

Relocation package

Greek lessons

Discounts

Job summary

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Hospitality Service Consultant. This role is ideal for individuals passionate about the hospitality sector and delivering exceptional client service.

You will serve Finnish-speaking clients across diverse hospitality environments, manage inquiries and reservations via phone, email and in person, and help guests understand available services. Collaboration with teams drives continuous improvement.

Qualifications

• Fluent in Finnish and English, both written and spoken.
• Experience in customer service, preferably hospitality.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a dynamic environment.
• CRM and MS Office proficiency.

Responsibilities

• Deliver excellent customer service to Finnish-speaking clients and guests.
• Handle inquiries, reservations, and service requests via phone, email, and in person.
• Assist clients in understanding hospitality services and amenities.
• Resolve customer issues to ensure a positive guest experience.
• Collaborate with teams to enhance guest experience.
• Stay current on hospitality trends to provide informed advice.
• Record client interactions and feedback for quality assurance.

Skills

Finnish language

English language

Customer service experience

Multitasking

Problem-solving

Tools

CRM systems

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Hospitality Service Consultant. This position is perfect for individuals who are dedicated to the hospitality sector and have a passion for providing exceptional service to clients.

Responsibilities

• Deliver excellent customer service to Finnish-speaking clients and guests across various hospitality environments.
• Manage inquiries, reservations, and service requests through phone, email, and face-to-face interactions.
• Assist clients in understanding the range of hospitality services and amenities available to them.
• Effectively address and resolve customer complaints or issues to ensure a positive guest experience.
• Collaborate with team members and other departments to enhance the overall guest experience.
• Stay current on hospitality industry trends to provide well-informed advice and suggestions to clients.
• Record client interactions and feedback for continuous improvement and service quality assurance.

Requirements

• Fluent in Finnish and English, both written and spoken.
• Previous experience in a customer service role, preferably within the hospitality sector.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively in a dynamic environment.
• Strong problem-solving skills focused on providing outstanding customer satisfaction.
• Knowledge of hospitality services and the ability to convey this effectively to clients.
• Proficient in using CRM systems and familiar with Microsoft Office tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks