Finnish Speaking Customer Experience Representative

Employers from Greece; United States; Remote; USD 40,000 - 64,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package ( Flight

And hotel )

Health insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Finnish-speaking Customer Experience Representative in Greece to ensure top-tier service for Finnish-speaking customers. Join a team focused on resolving inquiries, maintaining CRM records, and collaborating across departments to enhance customer satisfaction.

The role requires Finnish and English fluency, strong communication, and a customer-centric mindset; relocation and training are provided as part of the benefits package.

Qualifications

• Fluent in Finnish and English with strong written and verbal communication skills.
• Experience in customer service or a similar role is preferred but not mandatory.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to engage effectively with customers from diverse backgrounds.
• Familiarity with CRM tools and customer support software.

Responsibilities

• Serve as the main point of contact for Finnish-speaking customers via phone, email, and chat.
• Respond to inquiries, resolve issues, and provide information about products and services.
• Maintain detailed records of interactions and feedback in the CRM system.
• Collaborate with multiple departments to improve customer service processes.
• Stay updated on product lines and company policies to offer accurate support.
• Participate in team meetings to share insights and improve customer satisfaction.
• Assist in training new team members with knowledge and best practices.

Skills

Finnish language

English language

Customer service experience

Communication skills

CRM familiarity

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a well-established recruitment agency committed to connecting skilled individuals with premier job opportunities across Greece. We are thrilled to announce an opening for a Finnish Speaking Customer Experience Representative to join our dynamic team. In this essential role, you will ensure that our Finnish-speaking customers receive top-tier service and support, enhancing their overall experience with our organization.

Responsibilities

• Serve as the main point of contact for Finnish-speaking customers, assisting them through phone, email, and chat channels.
• Respond to customer inquiries, effectively resolve issues, and provide comprehensive information about our products and services.
• Maintain detailed records of customer interactions and feedback within our CRM system.
• Collaborate with various departments to enhance customer service processes based on customer insights and experiences.
• Stay updated on product lines and company policies to offer accurate and effective support.
• Participate in team meetings to share insights and discuss opportunities for improving customer satisfaction.
• Assist in the training of new team members by sharing your knowledge and best practices.

Requirements

• Fluency in Finnish and English, with excellent written and verbal communication skills.
• Experience in customer service or a similar role is preferred but not mandatory.
• Strong problem‑solving abilities and a dedicated customer‑centric approach.
• Capability to engage effectively with customers from diverse backgrounds.
• Familiarity with CRM tools and customer support software.
• Excellent organizational skills and attention to detail.
• A collaborative mindset with a positive attitude and a commitment to delivering outstanding customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...