Finnish Speaking Airline Customer Service Agent

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a Finnish-speaking Airline Customer Service Agent in the United States. The role focuses on helping Finnish-speaking passengers with bookings, changes, and inquiries across phone, email and chat channels.

You will resolve issues efficiently, maintain CRM records, and stay informed on airline policies, with ongoing training and relocation support as part of the package.

Qualifications

• Fluent Finnish and English communication skills required.
• Previous customer service experience, preferably in airline/travel sectors.
• Strong interpersonal and problem-solving abilities.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Familiarity with CRM systems and Microsoft Office tools.

Responsibilities

• Deliver outstanding customer support to Finnish-speaking clients via phone, email, and chat.
• Assist passengers with flight bookings, cancellations, and changes.
• Resolve customer issues professionally and promptly.
• Keep up-to-date with airline services, policies and industry developments.
• Document interactions and maintain CRM records accurately.
• Collaborate with team and other departments to ensure a seamless customer experience.
• Participate in ongoing training to improve product knowledge and service delivery.

Skills

Finnish language

English language

Customer service

Airline/travel experience

CRM experience

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Finnish Speaking Airline Customer Service Agent. This role is ideal for individuals who have a love for travel and a strong commitment to providing exceptional service to Finnish-speaking passengers seeking assistance with their airline needs.

Responsibilities

• Deliver outstanding customer support to Finnish-speaking clients through multiple channels like phone, email, and chat.
• Assist passengers with various inquiries including flight bookings, cancellations, and changes.
• Efficiently resolve customer complaints and issues with professionalism and care.
• Maintain up-to-date knowledge of airline services, policies, and industry developments to offer accurate information.
• Document all customer interactions and maintain records in the CRM system.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Engage in ongoing training to enhance product knowledge and service delivery.

Requirements

• Fluency in Finnish and English, with excellent verbal and written communication skills.
• Experience in customer service, ideally within the airline or travel sector.
• Strong interpersonal skills with a focus on resolving issues efficiently.
• Able to thrive in a fast-paced environment while managing multiple priorities.
• Familiarity with customer service software and proficiency in Microsoft Office.
• Detail-oriented with strong organizational capabilities.
• A genuine enthusiasm for travel and a desire to assist customers in creating positive experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...