French Speaking Customer Support for Online Travel Agency

Employers from Greece; United States; A distancia; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons, discounts and其他

Free Greek Lessons, discounts and其他

Descripción de la vacante

Patrique Mercier Recruitment By Nellie in the United States is seeking a French Speaking Customer Support Representative for an Online Travel Agency. You will assist French-speaking clients with inquiries, bookings, and changes via phone, email, and chat.

The role emphasizes delivering exceptional service, resolving issues quickly, and maintaining accurate records. Candidates should be fluent in French and English, have customer service experience, and enjoy travel.

Formación

• Fluency in French and English, both written and spoken.
• Previous experience in customer service, preferably in the travel or hospitality industry.
• Strong interpersonal skills and a friendly, customer-focused demeanor.
• Detail-oriented with excellent organizational skills.
• Proficient in utilizing customer service software and standard office applications.
• Strong problem-solving skills and the ability to handle challenging situations calmly.
• Flexibility to work varied hours, including weekends and evenings as needed.

Responsabilidades

• Provide outstanding customer support to French-speaking clients regarding their travel inquiries and bookings via phone, email, and chat.
• Assist customers with questions related to itineraries, travel changes, and additional services offered by the agency.
• Resolve customer complaints and issues promptly to ensure a positive travel experience.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Collaborate with internal teams and travel partners to meet customer needs efficiently.
• Stay informed about travel trends, regulations, and agency offerings to provide accurate and useful information to clients.
• Collect and analyze customer feedback to help improve service quality and customer satisfaction.

Conocimientos

French fluency

English fluency

Customer service

Interpersonal skills

Organizational skills

Problem-solving

Flexibility

Herramientas

CRM software

Descripción del empleo

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR specializes in connecting skilled professionals with exciting career opportunities. We are currently looking for a French Speaking Customer Support Representative for an Online Travel Agency. This position is perfect for individuals who are passionate about travel and committed to delivering exceptional service to French-speaking clients as they plan and manage their travel experiences.

Responsibilities

• Provide outstanding customer support to French-speaking clients regarding their travel inquiries and bookings via phone, email, and chat.
• Assist customers with questions related to itineraries, travel changes, and additional services offered by the agency.
• Resolve customer complaints and issues promptly to ensure a positive travel experience.
• Document customer interactions and maintain accurate records of inquiries and resolutions.
• Collaborate with internal teams and travel partners to meet customer needs efficiently.
• Stay informed about travel trends, regulations, and agency offerings to provide accurate and useful information to clients.
• Collect and analyze customer feedback to help improve service quality and customer satisfaction.

Requirements

• Fluency in French and English, both written and spoken.
• Previous experience in customer service, preferably in the travel or hospitality industry.
• Strong interpersonal skills and a friendly, customer-focused demeanor.
• Detail-oriented with excellent organizational skills.
• Proficient in utilizing customer service software and standard office applications.
• Strong problem-solving skills and the ability to handle challenging situations calmly.
• Flexibility to work varied hours, including weekends and evenings as needed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks