Financial Center Leader: Client‑Centric Growth & Talent Coach

Bank of America; Nashville (NC); On-site; USD 75,000 - 110,000; Full time

Job summary

Bank of America in the United States seeks a leadership-focused manager to run a financial center, build a strong team, and foster a risk-aware, client-centric culture. You will guide operations, coaching, and strategic execution to meet business goals.

The role emphasizes talent development, process ownership, and delivering an outstanding client experience across the center while aligning with enterprise goals.

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Enthusiastic self-starter with a strong work ethic and results focus
• Collaborates effectively to build relationships and deliver client value
• Ability to learn and adapt to new information and technology platforms

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and execution

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States seeks a leadership-focused manager to run a financial center, build a strong team, and foster a risk-aware, client-centric culture. You will guide operations, coaching, and strategic execution to meet business goals.

The role emphasizes talent development, process ownership, and delivering an outstanding client experience across the center while aligning with enterprise goals.