Financial Center Leader: Client Experience & Growth

Bank of America; Centennial (CO); On-site; USD 77,000 - 109,000; Full time

Benefits offered by this job

Flexible benefits

Discretionary incentive plan

Competitive benefits

Job summary

Bank of America is seeking a Manager to lead a financial center and its team, fostering a client-centric culture and strong risk discipline. You will own the operation, drive business results, coach staff, and implement market-level initiatives to deliver exceptional client experiences.

The role requires leadership experience, strong communication, and the ability to work weekends or extended hours across multiple centers as needed. Competitive benefits and discretionary incentives are available.

Qualifications

• One year of leadership experience demonstrated through coaching, training or motivating a work team.
• Entrepreneurial, results-driven, client-focused mindset with strong interpersonal skills.
• Ability to learn new information and technology platforms and work with diverse teams.

Responsibilities

• Develops talent and proactively sources candidates.
• Manages client traffic, drives client retention and forms strong relationships.
• Coaches teams, drives operational excellence and implements business strategies.
• Creates a world-class client experience and aligns with market initiatives.
• Leads risk-aware, compliant operations and data-driven decision making.

Skills

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations

Recruiting

Education

High School Diploma / GED

Job description

Bank of America is seeking a Manager to lead a financial center and its team, fostering a client-centric culture and strong risk discipline. You will own the operation, drive business results, coach staff, and implement market-level initiatives to deliver exceptional client experiences.

The role requires leadership experience, strong communication, and the ability to work weekends or extended hours across multiple centers as needed. Competitive benefits and discretionary incentives are available.