Financial Center Leader: Client Experience & Team Growth

Bank of America; Ohio; Presencial; USD 60.000 - 100.000; Jornada completa

Descripción de la vacante

Bank of America is seeking a capable leader to manage a financial center and its team. The role emphasizes building a client-centric and compliant environment, driving growth, and upholding effective operational practices.

Responsibilities include talent development, client flow management, and delivering cohesive business results while promoting inclusion and risk-aware decision making.

Formación

• Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
• Demonstrates enthusiasm, motivation, and client-focused approach with results
• Ability to learn and adapt to new information and technology platforms
• Proven ability to interpret performance results and drive improvements

Responsabilidades

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and routing clients, and fostering client retention
• Manages business results through formal management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• This manager role may include supervising associates and demonstrating leadership responsibilities

Conocimientos

Coaching

Customer Service Management

Customer Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Educación

High School Diploma / GED / Secondary School or equivalent

Descripción del empleo

Bank of America is seeking a capable leader to manage a financial center and its team. The role emphasizes building a client-centric and compliant environment, driving growth, and upholding effective operational practices.

Responsibilities include talent development, client flow management, and delivering cohesive business results while promoting inclusion and risk-aware decision making.