Financial Center Leader: Client Growth & Operations

Bank of America; Washington (District of Columbia); On-site; USD 74,000 - 107,000; Full time

Job summary

Bank of America is seeking a dynamic leader to manage a financial center, foster a client-centric culture, and develop a high-performing team. The role emphasizes coaching, talent development, and risk-aware operations to deliver strong client outcomes.

The position requires overseeing talent, coaching staff, managing client flow, and driving results within a fast-paced environment. It offers avenues for growth and impact in a major financial services organization.

Qualifications

• 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team.
• Self-starter with strong work ethic and results focus; acts in client’s best interest.
• Collaborates effectively to get things done and builds strong relationships.
• Passionate about delivering an experience that improves clients’ financial lives.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Skills

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America is seeking a dynamic leader to manage a financial center, foster a client-centric culture, and develop a high-performing team. The role emphasizes coaching, talent development, and risk-aware operations to deliver strong client outcomes.

The position requires overseeing talent, coaching staff, managing client flow, and driving results within a fast-paced environment. It offers avenues for growth and impact in a major financial services organization.