Financial Center Leader: Drive Client Experience & Growth

Bank of America; Berkeley (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America in the United States seeks a Financial Center Manager to oversee daily operations, lead a team, and foster a client-centric and risk-aware culture. The role emphasizes operational excellence, talent development, and delivering a world-class client experience across center activities.

You will drive performance, manage center initiatives, and ensure compliance while supporting growth and service goals.

Qualifications

• Requires leadership experience including coaching, training and motivating a team.
• Demonstrates strong client focus and communication to deliver financial solutions.
• Ability to manage time, resources and priorities in a fast-paced environment.
• Adheres to laws and regulations while building an inclusive team culture.
• Develops talent and drives continuous improvement in operations.

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Opportunity & Inclusion Champion: inclusive team culture
• Manager of Process & Data: uses data for decisions and improvements
• Enterprise Advocate & Communicator: clear, motivating messaging
• Risk Manager: identify, escalate and resolve risks
• People Manager & Coach: develop team members
• Financial Steward: manage expenses with ownership
• Enterprise Talent Leader: recruit, onboard and develop talent
• Driver of Business Outcomes: deliver results through structure and routines

Skills

Coaching

Customer Service

Performance Mgmt

Talent Development

Recruiting

Risk Mgmt

Leadership

Prioritization

Problem Solving

Leadership Development

Inclusive Leadership

Results Orientation

Team Leadership

Education

High School Diploma

Job description

Bank of America in the United States seeks a Financial Center Manager to oversee daily operations, lead a team, and foster a client-centric and risk-aware culture. The role emphasizes operational excellence, talent development, and delivering a world-class client experience across center activities.

You will drive performance, manage center initiatives, and ensure compliance while supporting growth and service goals.