Financial Center Leader: Client Experience & Growth

NBMBAA; Fort Worth (TX); Sur place; USD 65 000 - 100 000; Plein temps

Résumé du poste

Bank of America in the United States seeks a senior-level manager to lead a financial center and its staff, driving client-centric service and risk-aware operations. You will act as a business owner, cultivate a high-performing team, and model standards for customer experience and compliance.

You will develop talent, manage client traffic, engage and route clients, and coach teams to achieve strong results.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training or motivating a work team.
• Enthusiastic self-starter with strong work ethic and focus on client results.
• Collaborates effectively to build relationships and deliver client value.
• Strong client-focused attitude and problem-solving abilities.
• Ability to learn new information and adapt to technology platforms.

Responsabilités

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, and fostering client retention.
• Manages business results through formal management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on business strategy.
• Manages organizational priorities and effective execution.

Connaissances

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Formation

High School Diploma / GED / Secondary School or equivalent

Description du poste

Bank of America in the United States seeks a senior-level manager to lead a financial center and its staff, driving client-centric service and risk-aware operations. You will act as a business owner, cultivate a high-performing team, and model standards for customer experience and compliance.

You will develop talent, manage client traffic, engage and route clients, and coach teams to achieve strong results.